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Info & F.A.Q

  • How long does it take to get my item shipped? / Berapa lama barang saya dikirim?
    We usually need 2-4 days depending on what the items are, and how big is the order. Some few stocks are ready, and we will let you know. - Pengiriman biasanya membutuhkan 2-4 hari untuk barang yang Pre-Order (tergantung jenis barang) dan tergantung jumlah. Beberapa barang ada yang ready stock, chat kita untuk info lebih lanjut :)
  • What oil do you use for the candles? / Oil apa yang digunakan untuk lilin?
    We use our home blend oil of premium natural aromatics with organic essential oils. We always incorporate min. of 50% essential oils because of the vast benefit you will get from it. If you want to custom order your candles only with essential oils, we've got you covered! Just let us know and we'll discuss the options. - Kami menggunakan home blend oil dari natural aromatics dan min. 50% organic essential oil untuk mendapatkan banyak manfaat bagi kesehatan. Bisa request candle dengan essential oil saja, chat kita untuk info lebih lanjut :)
  • What's the difference between store bought candles with é.clat's candles?
    1. almost every store bought candles use paraffin, which is very bad for you health, especially for people with allergies and respiration problems. It's as bad as smelling the smoke from the car, so always, always stick with soy or beeswax candles (we use both) for a clean burn. 2. we use essential oils on our candle as well. That's why our candles are slightly higher priced, because essential oils are much more expensive than fragrance oils (store bought candles mostly use this). And they smell much subtler too, so we have to put in more into the candles for a better scent throw. 3. we use wooden wick for our candles, because of the unique crackling sound. It mimicks sounds of fireplace and we fell in love the first time we heard it. It's so calming and relaxing to hear the sound of the fire dancing! And even better, your candle lasts longer with wooden wick, you don't have to trim it unlike the cotton wick, and no carbon buildup as well!
  • Do you take bulk orders or retailers?
    Yes, we have special price for min. 20 pcs of each item orders. The prices for bulk orders and retailers are the same. Our bulk prices will differ according to the qty. Don't hesitate to contact us on Whatsapp +62 898 6500 600 for more info :)
  • Do you ship worldwide?
    We are currently only taking orders in Indonesia, however some of our clients handcarry our items to Singapore, Australia, and other countries. If you are currently residing outside Indonesia, we can help you find the best expedition (it is quite costly). Let us know and hit us up on Whatsapp to see the options!
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